Privacy Policy
Last modification: 01 May 2023
This Privacy Policy describes how Tandara Capital Pty Ltd ("Tandara Capital," "we," "us," or "our") collects, uses, discloses, and protects personal information obtained through our mortgage broking website, located at www.tandaracapital.com, www.tandaracapital.com.au and tandara.com (collectively referred to as the "Website"). We are committed to maintaining the privacy and security of your personal information in compliance with applicable privacy laws and regulations in Australia. By accessing or using our Website, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
1. Information We Collect
1.1 Personal Information: We may collect personal information that you voluntarily provide to us, including but not limited to your name, contact information (such as email address, phone number, and mailing address), financial information, employment details, and other information necessary for providing mortgage broking services.
1.2 Website Usage Information: When you visit our Website, we may collect certain information automatically, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. This information helps us analyze trends, administer the Website, and improve user experience.
2. Use of Personal Information
2.1 We may use your personal information for the following purposes:
- Providing mortgage broking services and processing loan applications
- Communicating with you regarding your loan application and related services
- Verifying your identity and assessing your eligibility for mortgage products
- Customizing and improving our services and the Website
- Complying with legal obligations and resolving disputes
- Sending promotional and marketing communications, subject to your consent
- Conducting research and analysis to enhance our offerings
- Protecting our rights, property, and safety, and that of others
2.2 We will not use your personal information for purposes other than those stated, unless we obtain your consent or are required by law to do so.
3. Disclosure of Personal Information
3.1 We may share your personal information with the following parties, in compliance with applicable privacy laws:
- Lenders and financial institutions for the purpose of facilitating mortgage applications
- Third-party service providers who assist us in delivering services (e.g., technology providers, credit reporting agencies)
- Regulators, law enforcement agencies, or other authorized parties as required by law
- Successors or assigns in the event of a merger, acquisition, or sale of assets
3.2 We take reasonable steps to ensure that these third parties handle your personal information securely and in accordance with applicable privacy laws.
4. Cookies and Tracking Technologies
4.1 Our Website may use cookies and similar tracking technologies to collect information about your interactions and preferences. This information helps us personalize your experience, analyze trends, and improve our services.
4.2 You can manage your cookie preferences through your browser settings. However, please note that disabling cookies may limit your access to certain features of the Website.
5. Data Security
5.1 We implement appropriate technical and organizational measures to safeguard your personal information against unauthorized access, disclosure, alteration, or destruction. However, no data transmission over the internet or electronic storage method is 100% secure, so we cannot guarantee absolute security.
6. Data Retention
6.1 We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
7. Your Privacy Choices
7.1 You have the right to access, update, correct, or delete your personal information held by us. To exercise these rights, please contact us using the contact information provided below.
7.2 You may also unsubscribe from our marketing communications by following the instructions